Privacy Policy
Last updated: May 2026
1. Information we collect
We collect information you provide when you:
- Create an account (name, email, password)
- Create a booking (appointment date, reason for visit)
- Use the symptom triage chat (your messages)
- Leave a review (rating and written feedback)
- Set up a provider profile (specialty, location, availability)
We also automatically collect standard server logs including IP addresses and pages visited, and use analytics tools to understand how the platform is used.
2. How we use your information
- To operate the platform and process bookings
- To send booking confirmations and appointment reminders
- To improve our symptom triage AI
- To display provider profiles and reviews
- To detect and prevent fraud or abuse
3. Health information
ClinMatch is not a covered entity under HIPAA. Information you share in the symptom triage chat is used to generate a specialty recommendation and is not shared with providers unless you explicitly include it in your booking reason. We recommend not including highly sensitive health details in the triage chat.
4. Sharing your information
We do not sell your personal information. We share data with:
- Providers — your name and booking details when you book with them
- Stripe — payment processing (subject to Stripe's privacy policy)
- Supabase — database hosting
- Resend — transactional email delivery
- PostHog — anonymous usage analytics
5. Data retention
We retain your account data for as long as your account is active. Booking records are retained for a minimum of 3 years for record-keeping purposes. You may request deletion of your account and associated data by contacting us.
6. Cookies and analytics
We use cookies for authentication and session management. We use PostHog for anonymous usage analytics. You can opt out of analytics tracking by using a browser extension that blocks analytics scripts.
7. Your rights
You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at admin@clinmatchhealth.com.
8. Contact
Questions about this Privacy Policy? admin@clinmatchhealth.com